STEP ONE – FIRST ‘HELLO’
1. We begin the process with an initial phone consultation.
2. You receive our outline proposal (with costs) by email.
3. You confirm by email you’re happy to proceed.
4. We email you a full proposal and deposit invoice.
5. You pay 50% deposit to secure your design and build (by bank transfer or card) **.
6. We book in your project and confirm your start date.
STEP TWO – DISCOVER
1. We send you your website launch pack.
2. You complete our Discovery Questionnaire (if required).
3. You complete forms in website launch pack.
4. We research other sites in your industry.
5. You confirm your choice of care plan.
STEP THREE – DESIGN
1. We set up a shared Dropbox file and give you access.
2. You put in that file everything we need to get started. Everything must be received before your start date. This includes your content, images, PDFS, t&c’s, policies, Google analytics code and anything else we’ve agreed.
3. We focus on the visual design (and logo if included).
4. You receive a mock-up or live viewing of your home page.
5. You let us know what you like and don’t like. You get three free rounds of revisions. (Additional design revisions cost £45 each).
6. You confirm you’re happy with the home page design.
7. You receive and sign your electronic website sign-off form. This confirms you are happy with your website design. (In the unlikely event that you’re not happy at this stage, we will either redesign till your happy or refund your deposit in line with our guarantee, which ends here (we are pleased to say we have never had to do either.) You pay a further 30% (please note – for sole trader websites we require the balance of the account, plus your first month’s website care plan) by bank transfer or card **.
8. We design the other pages based on the information you have provided.